Widerrufsrecht

Refund & Return Policy – Eurlook

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at sac@eurlook.com. Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, contact us at sac@eurlook.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition you received it, unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sac@eurlook.com.